Travel Information (FAQ's)

We rely on our customers to take the time to review the information on our website, then book online for the lowest possible fares using our 100% Secure Reservations System. This allows us to offer the lowest possible fares.

What Is Refund and Ticket Change Policy?

All Tickets are Non-Refundable, Non-Changeable and Non-Cancellable. Please understand that we make no exceptions to this policy under any circumstances. 

What Is Luggage Allowance?

Each passenger is allowed one carry-on bag and a maximum of 5 checked bags. Fees will be assessed on checked bags as follows:

• 1st bag is free (maximum 70 lbs)
• 2nd bag will be charged $10.00 (maximum 70 lbs)
• 3rd bag will be charged $5.00 (maximum 70 lbs)
• Every additional bag will be charged $7.00 (maximum 70 lbs)

Restrictions: Checked pieces of luggage may weigh no more than 70 pounds and be no larger than a large suitcase or duffel bag. (Example: A 52 inch flat screen television is not a piece of luggage)

Carry-On Bags: No carry-on item may exceed overall dimensions of 55 inches (length + width + height). All carry-on items must fit under the seat or in the overhead bin. Any heavy item must be placed underneath the customer's seat. Any item with inflexible surfaces must be placed underneath the customer's seat or flat on the floor of an overhead bin.

Customers checking in luggage weighing more than 70 pounds each will be charged $20 for every 10 Pounds over

The following items and activities are prohibited:

• Weapons of ANY kind
• Illegal Substances
• Decorations
• Alcoholic Beverages
• Smoking
• Glass containers
• Golf shoes or other shoes with spikes
• Generators or non medical oxygen containers
• Tap beer is not allowed on any shuttle

Note: Carry-On and Checked Luggage acceptance is at the sole discretion of the agent and/or driver.